Frequently Asked Questions
Everything you need to know about your CALPAK travel gear and orders.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days within the continental U.S. Expedited shipping options are available at checkout if you need your luggage sooner for an upcoming trip.
What is your return policy?
We offer a 30-day return window for unused items in their original packaging. Please note that a return shipping fee may be deducted from your refund unless the item is defective.
Do CALPAK products come with a warranty?
Yes, our luggage collections typically come with a 2-year or 10-year limited warranty covering manufacturer defects in materials and workmanship. Please check your specific product page for details.
How do I clean and maintain my hardshell luggage?
We recommend using a soft cloth with warm water and mild soap to wipe down the exterior. Avoid abrasive cleaners that could scratch the polycarbonate or ABS finish.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Afterpay and Affirm.
Can I change or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we have a very limited window for changes. Please contact our customer support team within 30 minutes of placing your order.